PROBLEM: The heater pack does not work at all.

POSSIBLE CAUSE:

1. The thermostat is turned off.
2. The timer is set to off.
3. The circuit breaker tripped.

SOLUTION:

1. Turn up the thermostat.
2. Adjust timer.
3. Check the main panel and reset.

PROBLEM: Reduced water flow and jet action.

POSSIBLE CAUSE:

1. Clogged filter.
2. The water level is too low.
3. Partially closed gate valves.

SOLUTION:

1. Clean filter.
2. Add water.
3. Make sure all gate valves are open.

PROBLEM: Pump leaks.

POSSIBLE CAUSE:

1. Loose unions.
2. Seal leak. (will leak at pump shaft)

SOLUTION:

1. Tighten unions at the pump.
2. Replace the seal or bring the pump to your dealer.

PROBLEM: The pump will not prime. No water coming from jets.

POSSIBLE CAUSE:

1. Air in the filter system.

SOLUTION:

1. Loosen the drain valve and bleed until water comes out.

PROBLEM: Does not heat to the proper temperature.

POSSIBLE CAUSE:

1. The cover left off.
2. The thermostat is set too low and is not reaching the desired temperature.
3. Clogged filter.

SOLUTION:

1. Always leave the cover on when not in use.
2. Turn up the thermostat.
3. Run spa without filter cartridge. If the spa heats to the desired temperature, clean the filter.

PROBLEM: The equipment pack works but the heater does not heat.

POSSIBLE CAUSE:

1. The thermostat is set too low.
2. Hi-limit tripped.
3. Clogged filter.

SOLUTION:

1. Turn up the thermostat.
2. Press the reset button.
3. Clean filter.
4. Make sure the spa is set to heater mode.

PROBLEM: Noisy pump

POSSIBLE CAUSE:

1. Motor is loose on the base.

SOLUTION:

1. Retighten to base.